Shipping policy
RawReality Athletics Shipping Policy
Last Updated: September 9, 2026
Order Processing
All orders are processed after full payment has been received.
Because many RawReality Athletics products are made or customized to order, processing times may vary depending on the product, order size, customization, and current order volume.
The estimated processing or turnaround time shown on the product page or provided when your order is placed is the time needed to prepare your order before shipment. It does not include the shipping carrier’s transit time.
If you need an order by a specific date, please contact rawrealityathletics@icloud.com before placing your order to confirm whether the requested deadline can be accommodated.
Custom Orders
Custom and personalized merchandise may require additional processing time.
Production may begin once payment has been received and the design/order details have been approved. Customers are responsible for reviewing names, numbers, sizes, colors, photographs, spelling, and other customization details before approval.
Once production begins, custom orders generally cannot be canceled or changed.
Shipping Rates
Shipping charges are calculated and displayed at checkout unless otherwise stated.
Any available shipping promotions, free-shipping offers, or flat-rate shipping options will be displayed at checkout when applicable.
Shipping & Delivery Times
Shipping time begins after your order has been processed and transferred to the shipping carrier.
Delivery dates provided during checkout or by a shipping carrier are estimates and are not guaranteed unless specifically stated otherwise.
RawReality Athletics is not responsible for carrier delays caused by weather, holidays, transportation disruptions, customs processing, or other circumstances outside our reasonable control.
Tracking Information
When tracking is available, customers will receive tracking information after their order has been shipped.
Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us as soon as possible if you notice an error in your shipping information.
If your order has not yet shipped, we will make reasonable efforts to correct the address. Once an order has been transferred to the carrier, we cannot guarantee that the shipping address can be changed.
Additional shipping charges resulting from an incorrect or incomplete address provided by the customer may be the customer’s responsibility.
Lost or Missing Packages
If your tracking information shows unusual delays or your package appears to be lost, please contact us at rawrealityathletics@icloud.com so we can help review the shipment information and determine the appropriate next steps.
If tracking shows a package as delivered but you cannot locate it, please check the delivery location, household members, neighbors, and the shipping carrier first.
Please contact us promptly if the package still cannot be located.
We will assist when reasonably possible, but we cannot guarantee replacement or reimbursement for packages confirmed as properly delivered by the carrier, except where required by applicable law.
Damaged Packages or Incorrect Orders
Please inspect your merchandise immediately upon delivery.
If your order arrives damaged, defective, or incorrect, contact RawReality Athletics within 3 calendar days of the confirmed delivery date at rawrealityathletics@icloud.com.
Please include your order number and clear photographs of the item and/or packaging so we can evaluate the issue.
If RawReality Athletics made an error, we will work with you to provide an appropriate correction, replacement, or refund.
Local Pickup
When local pickup is offered, customers will be notified when their order is ready for pickup.
Please do not arrive for pickup before receiving confirmation that your order is ready.
Pickup instructions, including the designated pickup location and availability, will be provided with your order confirmation or pickup notification.
Returned-to-Sender Packages
If a package is returned to RawReality Athletics because of an incorrect or incomplete address provided by the customer, refusal of delivery, or failure to retrieve the package, additional shipping charges may apply before the order can be shipped again.
Custom merchandise returned to us by the carrier does not become eligible for a refund simply because the package was returned to sender.
International Shipping
International shipping may be available to eligible destinations.
International customers are responsible for any applicable customs duties, import taxes, fees, or charges imposed by their country, unless otherwise stated at checkout.
Customs processing may cause additional delivery delays outside the control of RawReality Athletics.
Returns
Shipping an item back to RawReality Athletics does not automatically qualify it for a refund.
Eligible non-custom merchandise must follow our 5-calendar-day return policy, beginning on the confirmed delivery date.
Custom and personalized merchandise is final sale, except in cases involving qualifying damage, defects, or an error made by RawReality Athletics.
Please review our Return & Refund Policy for complete details.
Contact Us
For shipping questions, please contact:
RawReality Athletics
Email: rawrealityathletics@icloud.com
Phone: 786-278-9654
This gives you protection without making the policy sound harsh. I especially like having the 3-day damaged/wrong-order reporting period and 5-day eligible return period spelled out separately so customers can’t confuse the two.