Refund policy
RawReality Athletics Return & Refund Policy
RawReality Athletics has a 5-day return policy for eligible non-custom merchandise. You have 5 calendar days from the confirmed delivery date to request a return.
To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, unwashed, with tags (if applicable), and in its original packaging. Proof of purchase is also required.
All custom and personalized items are FINAL SALE. Because these items are created specifically for you, we cannot accept returns, refunds, or exchanges due to incorrect sizing or customer-provided/approved names, numbers, photos, colors, spelling, designs, or other customization details.
If an error was made by RawReality Athletics, please contact us so we can make it right.
To request an eligible return, contact rawrealityathletics@icloud.com within 5 calendar days of confirmed delivery. Do not send merchandise back before your return has been approved. Unauthorized returns will not be accepted.
Damaged, Defective, or Incorrect Orders
Please inspect your order upon delivery. If your order arrives damaged, defective, or incorrect, contact rawrealityathletics@icloud.com within 3 calendar days of confirmed delivery.
Please include your order information and clear photos showing the issue. Once reviewed, we will determine the appropriate replacement, correction, or refund.
Non-Returnable Items
The following are FINAL SALE and cannot be returned or exchanged:
- Custom or personalized merchandise
- Items customized with names, numbers, photographs, logos, teams, schools, colors, or customer-requested designs
- Sale or clearance merchandise
- Gift cards
Custom items are only eligible for correction or replacement when RawReality Athletics made an error or the merchandise arrived damaged or defective.
Exchanges
Eligible non-custom merchandise may be exchanged after approval. Customers must contact us within the 5-day return period.
Custom and personalized merchandise cannot be exchanged for a different size, so please carefully review sizing before placing your order.
Return Shipping
Return instructions will be provided after your return request has been approved.
Customers are responsible for return shipping costs for eligible returns unless the return is due to an error by RawReality Athletics or an item arriving damaged, defective, or incorrect.
Refunds
Once we receive and inspect an eligible return, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow up to 10 business days for your refund to process after approval. Additional processing time may be required by your bank or card provider.
For questions regarding returns or refunds, contact:
RawReality Athletics
rawrealityathletics@icloud.com
I like this way better for your store. Five days gives customers a reasonable opportunity to inspect something while keeping your return window tight.